4️⃣ Privacy Policy

Privacy Policy

Last updated: 25 June 2026

Page title: Privacy Policy · Shopify slug: privacy-policy

ZENTRO ("we", "us", "our") is firmly committed to the responsible and transparent handling of your personal data. This Privacy Policy explains which personal data we collect, the purposes for which we do so, and how that data is managed. The applicable legal frameworks are the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller within the meaning of the UK GDPR is the operator of zentro.com. For any questions concerning this policy or the processing of your personal data, please reach out to us at contact@zentro.com. Full provider particulars are set out on our Legal Notice page.

2. Types of Data We Process

When you place an order or contact us, we handle the following categories of data:

  • First and last name, together with email address
  • Delivery and billing address
  • Telephone number (optional — used solely for delivery status notifications)
  • Payment details (handled securely by our payment partners — card data is never held by us)
  • Order and transaction history
  • Technical data about your device and browsing behaviour (IP address, browser type, pages visited)

3. Purposes of Processing and Legal Bases

  • Order fulfilment — name, address, email and payment details are needed to carry out the purchase contract concluded with you (Art. 6(1)(b) UK GDPR).
  • Customer communications — order confirmations, despatch notifications and responses to service enquiries (Art. 6(1)(b) UK GDPR).
  • Ongoing improvement — usage analytics enable us to continuously develop and enhance our website (Art. 6(1)(f) UK GDPR — legitimate interest).
  • Compliance with statutory obligations — commercial records are kept in accordance with applicable tax and company law (Art. 6(1)(c) UK GDPR).

4. Payment Processing

All transactions are processed by our payment partners (including Stripe, PayPal, Klarna and Viva Wallet), each of whom holds PCI DSS Level 1 certification. Card details are submitted directly within their secure environments — the full card number, CVV and expiry date are at no point visible to or stored by ZENTRO.

5. Data Retention Period

Order-related data is retained for between 6 and 10 years in accordance with UK tax and accounting legislation (notably HMRC requirements and the Companies Act 2006). Marketing preferences are kept until you opt out. Data no longer required for its original purpose is deleted or anonymised without delay.

6. Recipients of the Data

Personal data is shared with third parties only to the extent necessary to fulfil your order:

  • Logistics providers (e.g. Royal Mail, DHL, DPD, Evri, UPS) for the delivery of goods
  • Payment partners for secure transaction processing
  • Email service providers for transactional correspondence
  • Hosting companies for the technical operation of the website
  • Accountants and legal advisers, where required by applicable obligations

Data processing agreements in accordance with Art. 28 UK GDPR have been concluded with all our processors.

7. Data Transfers to Third Countries

Transfers of personal data to countries outside the United Kingdom or the European Economic Area (EEA) take place only where an adequacy decision is in force, or where suitable safeguards — such as Standard Contractual Clauses approved by the UK or EU Commission — are in place under Art. 45 ff. UK GDPR.

8. Cookies and Tracking

Our website makes use of cookies and similar technologies. Further details are provided in our Cookie Policy. Non-essential cookies may be declined or adjusted at any time via the cookie banner or your browser settings.

9. Your Rights as a Data Subject

You hold the following rights in relation to your personal data:

  • Right of access (Art. 15 UK GDPR) — you may ask what personal data we hold about you
  • Right to rectification (Art. 16 UK GDPR) — inaccurate data may be corrected
  • Right to erasure (Art. 17 UK GDPR) — subject to applicable legal retention obligations
  • Right to restriction of processing (Art. 18 UK GDPR)
  • Right to data portability (Art. 20 UK GDPR)
  • Right to object (Art. 21 UK GDPR) — to processing grounded in legitimate interest
  • Right to withdraw consent at any time (Art. 7(3) UK GDPR)
  • Right to lodge a complaint with a supervisory authority (Art. 77 UK GDPR)

To exercise any of these rights, please send a brief message to contact@zentro.com.

10. Security of Your Data

We have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, loss and misuse. These encompass SSL/TLS encryption, secured server environments, restricted access controls and regular security assessments.

11. Automated Decision-Making

We do not carry out automated decision-making or profiling within the meaning of Art. 22 UK GDPR.

12. Right to Complain

If you believe that our processing of your personal data infringes the UK GDPR, you have the right to lodge a complaint with a data protection supervisory authority — in particular the Information Commissioner's Office (ICO) in the United Kingdom (www.ico.org.uk), or any competent authority in the EU member state of your habitual residence, place of work or the location of the alleged infringement.

13. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in legislation or our business operations. The version currently in force is always accessible on this page.