6️⃣ Contact

Contact

Last updated: 25 June 2026

Page title: Contact · Shopify slug: contact

Have a question about your order, something from our home and garden range, or how we operate?
Our support team is always glad to assist and strives to reply to every enquiry with care and without unnecessary delay.

How to Reach Us

The fastest and most dependable way to contact us is by email. This gives us the opportunity to look into your query thoroughly and get back to you with a complete, well-considered answer.

Email: contact@zentro.com
Website: zentro.com

Response Time

We aim to reply to all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be attended to on the next available working day.

During particularly busy spells — for instance around public holidays or special promotions — our response time may be slightly extended. We appreciate your understanding and assure you that every message is dealt with attentively.

Helpful Information for Your Enquiry

To help us deal with your query as quickly as possible, please include the following in your email:

Order number — if your question relates to an existing order
Full name — as provided when the order was placed
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — especially helpful when reporting damaged or faulty goods

How We Can Help You

Our team is on hand to assist with a wide variety of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement requests
Product details and availability across our home and garden range
Reports of damaged, defective or incorrectly despatched items
General questions about our website or your account
Suggestions and feedback to help us keep improving

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be sent to contact@zentro.com, with a clear subject line indicating the nature of your enquiry. Your message will be directed to the relevant department without delay.

Privacy of Your Communication

Personal data shared when contacting us by email will be used solely to handle your enquiry and processed in line with applicable data protection legislation. Further details are available in our Privacy Policy.